Requesting an extension
If you want a dorm room phone extension, please go to help.nnu.edu, click Create Ticket. You will enter your i.d. number and your location (dorm name and room number). Ask for a room extension to be assigned to you. When the ticket is finished, your phone number will be provided to you. Once activated, your phone number will be yours throughout your years at NNU, but notify the help desk when you change rooms on campus so they can make sure your phone is functional in the room you occupy.
After the number is given to you, plug in your phone, making sure you are plugging into the phone port in your room and not a data (ethernet) port. If you test your phone by dialing from another number and it does not ring to your room or if your phone does not have a dial tone, please call the Help Desk at (208)467-8111, or reply to the help ticket you received in your email regarding this phone number. The help desk TA's will ask for additional help for you.
Your extension can be used for direct dialed phone calls and for dialing in and listening to your voicemail.
Requests for Voice Mail
You will automatically be assigned a voicemail box with your phone number. If you want voicemail accessible as an email, just let us know. Voicemail is available for anyone who wants it, even without a physical phone. For more information, contact ITS Help Desk, 208-467-8111.
Hooking up your dorm phone
If you have not done this yet, go to help.nnu.edu and "Create a ticket" to request a phone number. You will need to note the room location and the jack number located on a sticker by the phone jack in your room. On the wall in your room, there are two blue jacks and a white jack. The white jack should have a number beside it, which is the room location number but it is NOT your personal extension.
Making a call
When calling an on-campus phone, you only need to dial the last four numbers of the phone number you are calling.
To make an off-campus call, dial 9 then the phone number of the party you are calling.
Long distance service is not provided through your campus phone. We encourage you to purchase a long distance phone card from any local retailer to make long distance calls from your dorm phone.
NNU does not provide long distance service to students. If you do not own a cell phone, the least expensive source for student long distance is a long distance calling card, purchased at a retailer such as Albertson's, Wal Mart, Costco, or other area retailers.
Receiving off-campus calls
The phone number you are provided by the Help Desk is the number to supply to anyone trying to call you. If move to a new room, you will need to notify ITS so your phone number can be reprogrammed to be available to you in your new room. Student phone numbers do not work in off-campus apartments, such as the "Holly 1000" apartments.
Setting Up Student Voice MailWhen your phone number is created, your voicemail is ready for you to personalize it. Here is how!
- Dial 8989 from any phone on campus or 467-8989 from an off-campus phone.
- You will be prompted for your extension, so enter it. (This is the last four digits of your new phone number.)
- When you hear the automated message come on press * (asterisk key).
- This first time, the auto attendant will ask for a Passcode. Enter 9999, the temporary PIN.
- After this, the auto attendant will walk you through the process of choosing your own pass code or PIN, creating a greeting and recording your name.
- Test it out. Dial your phone number from a cell phone and leave yourself a voice mail. Listen to your greeting and make sure it is what you want. We recommend making your voice mail a little anonymous for your safety, as in, "You've reached 208-###-###, please leave a message."
Accessing Voice Mail Off-campus
If you want to check voice mail without email, dial 208-467-8989. At the prompt, enter your extension number. Put in your PIN (pass code) when prompted. Follow the rest of the prompts to retrieve, save, or delete your messages.