What is my dorm room phone number?

You must first request a phone extension number before your extension is assigned and activated.  You can request an extension by logging in on and asking for a room extension. Please list your name, student ID number and your room location. It will be helpful to supply an alternate phone number should they need to ask follow-up questions. When this is done, you will receive an email from the IT Services office confirming your extension assignment.
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How do people call me?

Your phone number will be supplied to you when you have requested a phone number via the ticket page. It will be a direct-dial number.
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How do I call off-campus numbers?

Dial 9 plus the outgoing phone number.  On some campus phones, you may hear a second dial tone when you dial 9, but on most of the phones, you wil NOT hear the second dial tone.  You will simply dial 9 plus the phone number. Be careful when you dial 9 plus a long distance number. If you dial faster than the system can connect, you may accidentally dial 911.
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Do I have a voice mail box even without a physical phone?

Students can have voice mail set up and without a phone, and voice mails can be delivered to your email inbox. To enable this, go to and login with your campus login, then create a New Ticket. There you will go through the selections to ask for a phone number to be programmed for you. Ask for an extension for for your voice mails to be directed to your NNU email. You will need to give your name, email address, dorm and room number in the ticket to have your extension prepared. You will be notified by email when this is done.

How do I make emergency calls?

For emergency calls to 911, you do not have to dial 9 to get an outside line.  However, if you do dial 9, the call will be routed to 911 anyway.
If you do not need an ambulance or other emergency help, but need non-emergency assistance (such as getting into your dorm room and your key card is not working), you may call the Campus Safety Office, 467-8911 (or just x8911 from a campus phone).

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What if my room phone is dead?

If you do not have a dial tone, please contact IT Services as soon as possible by using another phone and calling x8111 or by logging in on and creating a ticket. 
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What kind of phone should I have on campus?

You may use any conventional phone with the NNU phone system, but if you have not previously had an extension assigned to you, please send an email to the Technical Response Center requesting your phone extension.  In the email to, include your name, student i.d. number and your room location, as well as an alternate phone number and email address should the Technical Response Center technicians need to contact you.

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How do I retrieve my voice mail?

The first time you access your voice mail, you will dial 8989.  When prompted, put in 9999 as your pass code. The system will direct you through setting up your new pass code, your voice mail and your greeting.

To retrieve your messages after your voice mail is set up, from a local phone, dial 467-8989.  From an on-campus phone or your room phone, dial x8989 and enter your extension. When you hear the welcome message begin, enter your extension. You will be prompted for your numerical PIN (sometimes called a numerical pass code).

You may also access other voice mail options while in the voice mail system, such as recording your greetings, forwarding your calls to an alternate phone or cell phone, recording special greetings for family members, etc.

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Do we have caller I.D.?

The NNU phone system has caller i.d. available, and incoming calls will display on phones that have a display and are compatible.  All incoming calls will show either a phone number or a name.  To protect yourself from unwanted calls, it is best to screen calls that show "Unknown" or "Toll Free" as a name, unless you are certain who might be calling you. 

As an extra layer of protection, when you make a call to an off-campus phone number, your phone number is not revealed on caller i.d.  It will merely show "NNU" as the caller i.d. For calls to on-campus extensions, your name or dorm information may display on the desk phone.  This is also a safety measure so that if you call during an emergency and are unable to speak, you can be located quickly.

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