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To more easily service NNU technology needs, several teams perform specific duties within the Department of Information Technology:
Technology and Media Resource Center (TMR) This team is the front line group to handle and assign all issues regarding campus technical support, computer hardware needs campus telephones, classroom technology, and computer network maintenance. The TMR has many self-help articles available in the knowledge base. The TMR also handles all classroom technology requests, and has a wide variety of services, including digital audio recording, video recording, A/V equipment rentals, and much more. The TMR office is located in Wiley, Room 119. You may reserve equipment by visiting help.nnu.edu and creating a ticket to ensure efficient service.
Administrative Computing This office supports all University administrative departments in their workflow and business processes. They also assist and train employees in the utilization of the administrative data systems. For assistance with these systems, contact the Office of Information Technology, (208) 467-8951.
Network and Infrastructure Team The network team is constantly working to keep you connected to computer, telephone and other technology resources supported by the University network. This team specializes in updating and maintaining the campus network, servers, associated software, and associated equipment. If you ever have connection issues, you should navigate to help.nnu.edu, where you can report all of the details of the issue you are having in a handy online form. You may also call (208) 467-8111 to work with a technician to set up a help ticket. For more information, visit our TMR page. To see important announcements regarding the network, you may navigate to the Network Team page.
Phones You may have noticed the VoIP (voice over internet protocol) telephone system on campus. The Phone Team keeps campus phones and faxes working as smoothly as possible, and watches for any needed upgrades or maintenance issues.
Need more info on the phones? Check the campus phones page for office phone information, and the student phones page for specific dorm phone information. For additional information on hours of operation and other specific details on how the help desk works to keep you working, go to help.nnu.edu.